# Engagements

# Overview

The Engagements tab in the Configuration menu of the NextBee Insights Dashboard provides access to various functionalities related to managing and customizing the core components of the loyalty program. The tab is comprised of five sub-tabs: Activities, Incentives, Rewards, Segments, and Offers. These five configurations are interrelated and form the backbone of the NextBee Loyalty Program, as they dictate the workings of the program.

# Activities

The Activities sub-tab allows you to define the actions that customers can take to earn points in your loyalty program. For example, you can set up activities such as making a purchase, leaving a review, or referring a friend.

# Incentives

The Incentives sub-tab allows you to set up the rewards that customers receive for completing activities. For example, you can offer customers a certain number of points for making a purchase or a discount code for leaving a review.

# Rewards

The Rewards sub-tab lets you define the different rewards that customers can redeem their points for. This could include physical merchandise, discounts, or exclusive experiences.

# Segments

The Segments sub-tab enables you to segment your customer base based on specific criteria such as demographics, purchase history, or engagement level. This allows you to tailor your loyalty program and rewards to specific groups of customers.

# Offers

The Offers sub-tab lets you create and manage special promotions for your loyalty program. For example, you can offer double points for a limited time, or create a special offer for customers who have reached a certain number of points.

# List of Configurations

When you click on any of the tabs, a list of the existing configurations will be displayed. Each configuration is represented by a record, and you can easily add new records by clicking on the "Add" button within the tab.

# Accessing Configuration Details

To access the details of a configuration, simply click on the "Details" button located next to the record you want to view. This will open a sidekick menu that contains all the relevant information about the configuration.

# Editing Configuration Status

From within the sidekick menu, you can edit the status of the configuration by changing its status field. This allows you to make changes to the record and customize it to best suit your business's needs.

# Enabling and Disabling Configurations

You can also use the sidekick menu to enable or disable a configuration, depending on your needs. This makes it easy to manage your engagement configurations and ensure that they are working as intended.

# Editing Configurations

In addition to editing the status and enabling or disabling configurations, you can also make changes to the details of a configuration by clicking on the "Edit" button within the sidekick menu. This will open an edit form that allows you to modify the configuration's details as needed.

In conclusion, the Engagements tab in the NextBee Insights Dashboard provides a comprehensive solution for managing and customizing your loyalty program. By utilizing the functionalities in the sub-tabs, you can create a loyalty program that is tailored to your customers and drives engagement and repeat business.